Industry News
AI & CX Technology
Leadership
From Underinvestment to AI Leadership: Citi's Ambitious Tech Transformation
Citigroup launches AI tools "AskWealth" and "Advisor Insights" to modernize its wealth management services.
Cresta News Desk
Trending Stories
Leadership
Moving Beyond the 'Fix-It Squad' and Leveraging Customer Service to Uncover Upstream Flaws
AI & CX Technology
Walmart Taps OpenAI to Bring AI Certification to Its U.S. Workforce
AI & CX Technology
Taco Bell's AI Drive-Thru Trial Reveals Automation Challenges
AI & CX Technology
New Report Finds Retailers Race into AI, But Pump the Brakes on Trust
Latest
Macy's Big Bet on Customer Experience Pays Off as Stock Jumps 20%
Wise Eyes UK Banking License as it Shifts from Fintech Disruptor to Industry Player
JetBlue Bets on Amazon's Satellite Tech to Stay on Top in the In-Flight Wi-Fi Wars
UK's Open Banking Bet Pays Off, Hitting 15 Million Users
Banks' Data Dilemma: Why Small Businesses are Losing Out Over Unreliable Data
Leadership
View More
Hubspot's Global Dir. of CS on How AI Makes CSMs More Valuable Strategic Advisors to Customers
Daphne Costa Lopes of HubSpot discusses AI's emerging role as a "co-pilot" for CSMs, unlocking ROI through efficiency and effectiveness.
Cresta News Desk
Moving Beyond the 'Fix-It Squad' and Leveraging Customer Service to Uncover Upstream Flaws
IBM’s Global AI Partner on Fixing CX Bots: The ‘Human Touch’ Is Just Good Data
To Win Back Customers, Big Brands Must Act Like the 'Shop Around the Corner'
AI Agent Assist Beats Robotic Humanless Automation in High-Touch Retail CX
'AI for the Sake of AI' Won't Solve CS Challenges in Healthcare, but Full Buy-In Will
Industry News
View More
Macy's Big Bet on Customer Experience Pays Off as Stock Jumps 20%
Macy's stock surged over 20% after second-quarter earnings exceeded Wall Street estimates, driven by improved in-store customer experiences.
Cresta News Desk
Wise Eyes UK Banking License as it Shifts from Fintech Disruptor to Industry Player
JetBlue Bets on Amazon's Satellite Tech to Stay on Top in the In-Flight Wi-Fi Wars
UK's Open Banking Bet Pays Off, Hitting 15 Million Users
Banks' Data Dilemma: Why Small Businesses are Losing Out Over Unreliable Data
Digital Wallet Adoption Lags as Consumers Cite Trust Issues
AI & CX Technology
View More
From Underinvestment to AI Leadership: Citi's Ambitious Tech Transformation
Citigroup launches AI tools "AskWealth" and "Advisor Insights" to modernize its wealth management services.
Cresta News Desk
Visa Bets Big on AI, Empowering Digital Assistants to Make Purchases Using MCP
Walmart Taps OpenAI to Bring AI Certification to Its U.S. Workforce
Taco Bell's AI Drive-Thru Trial Reveals Automation Challenges
New Report Finds Retailers Race into AI, But Pump the Brakes on Trust
Most Popular
Hubspot's Global Dir. of CS on How AI Makes CSMs More Valuable Strategic Advisors to Customers
Moving Beyond the 'Fix-It Squad' and Leveraging Customer Service to Uncover Upstream Flaws
IBM’s Global AI Partner on Fixing CX Bots: The ‘Human Touch’ Is Just Good Data
To Win Back Customers, Big Brands Must Act Like the 'Shop Around the Corner'
AI Agent Assist Beats Robotic Humanless Automation in High-Touch Retail CX
'AI for the Sake of AI' Won't Solve CS Challenges in Healthcare, but Full Buy-In Will
How Rushed AI Adoption Can Backfire on Enterprises Requiring CX Precision
Today, Explained
Understand the world with a daily explainer, plus the most compelling stories of the day.
Email Address
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.